What families want to know about us?

You may want to consult the website for the National Association of Geriatric Care Managers for an extensive list of questions to consider before hiring a care manager, but here are a few questions we've been asked in the past. 

How long have you been in business? 

CMA was founded by Susan Johnson, RN, since 1999 and has grown to a team of 10 today.

Are you available for urgent matters at night or on the weekend?

Although we are not emergency medical providers, there are times you need to speak with a member of our team at night or on the weekend. There is always a care manager on call with the Executive Director as back-up.

How long does an assessment usually take?

There's no simple answer because it depends on the situation. We know that you are looking for options and resources as soon as you can find them and we try to work efficiently -- and accurately. If you call for a free consultation about our practice, we can give you a better idea of the time frame.

Are you independent?

The recommendations we make are based solely on our assessment of your loved one’s and family’s circumstances. Our contract explicitly states that we do not receive any compensation from entities or facilities to which we refer.

Do you have a contract?

We have a client service agreement, as recommended by the National Association of Geriatric Care Managers. Families have the right to know about our work and billing practices. 

Do you take credit cards?

You have a choice of payment options. We take Visa, Master Card and American Express. You can also pay on-line, through direct debit of your checking account or by check.

You will have your own questions based on your specific circumstances. The call to learn more about our services is free.